Rescheduling or cancelling a trip and notifying clients
Move a booking's dates or cancel it, and let Fishing Outfitter tell the client automatically.
Plans change — the weather turns, the bite moves, a client has to reschedule. Fishing Outfitter lets you move a booking's dates or cancel it and automatically notifies the affected client, so you never have to remember to send the heads-up yourself.
Reschedule or cancel a single booking
- Open the booking and choose Reschedule.
- Pick the new trip start and end dates (or choose Cancel to call the trip off).
- Optionally add a reason — it's included in the client's notice and the activity log.
- Save. The client is notified automatically with the change.
Shift a whole day at once
From the calendar, you can reschedule or cancel every booking on a given day in one action — useful when a storm blows out a day on the water. Each affected client is notified individually with their own updated dates.
How clients are notified
Notifications go out by email and in the client portal, plus a text message to clients who have opted in to SMS. The notice only fires when the dates actually change or the booking is cancelled — saving an unrelated edit (like a note or price) won't ping the client.
Automatic reschedule-and-cancel notifications are a Pro-plan feature. On the Basic plan you can still change a booking's dates from the edit form — you just let the client know yourself.